From the beginning of her professional career, Ms. Callaway has actively engaged in healthcare system development. First, as a consultant developing strategic individual approaches for clients of all sizes, from community hospitals and small physician practices to some of the US's largest healthcare delivery systems. Later, she also worked from the inside as a senior executive in two of the country's most well-known integrated delivery systems. Starting in 2005, The Callaway Group began expanding its team to include experienced healthcare clinical and managerial advisors who have decades of expererience working in developing countries and emerging markets. We bring this expanded international experience and expertise to all our work. Some of the services we offer are:

Formal Healthcare Delivery System Design


Saint Yared Hospital's state-of-the-art infant care center in Ethiopia.
Several recently released research studies validate our premise that cost-effective, quality healthcare is best delivered through organized delivery systems with care provided in a variety of settings. To a select group of clients, we offer our skills as system designers and system planners, especially in environments where delivery system development is in early stages of formation.

Implementation Assistance
Creating a healthcare delivery system, or integrating one from various providers that already exists, is no small task. From the beginning of every planning assignment, we incorporate what we know about implementation into the process. If the assignment involves massive change, we create entire change teams to support effective implementation.

Please contact us to discuss the company's own individual needs.


Internal Systems Development


Delivery System Design in Action: Saint Yared Hospital now has its own ambulance service rather than relying on private transportation.
A healthcare delivery system is much more than a collection of disparate parts. Appropriate management systems and processes that support coordination and alignment are essential underpinnings. We work with our clients to build practical, yet robust infrastructures. Management Training and Organizational Development. Learning to work and behave like a system does not happen by accident. We offer an array of tailored management training and organizational development programs that help transform a disparate group of employees into high performing teams.

Strategic Partnerships and Alliances
We know that strategic partnerships and alliances are an essential ingredient to healthcare delivery that optimizes efficient use of resources. We use our expertise in joint planning engagements involving different providers of healthcare to the same population. We apply our tools of effective implementation and change management to ensure these relationships succeed, long-term.


Contact us directly for further information about our services.