HEALTHCARE SYSTEM DEVELOPMENT

Delivering quality healthcare services to a person or a population has always been one of the greatest strategic and operational challenges healthcare providers across the globe face.

A healthy population is one of the prerequisites for a healthy economy and healthy society. And yet, delivering quality healthcare services to a person or a population has always been one of the greatest strategic and operational challenges facing healthcare providers across the globe. At a societal level, decisions of how to pay for the training of those who provide healthcare as well as the actual provision of services are among the toughest policy decisions that leaders of companies, communities and nations must make.

In the 21st Century, the escalating cost of healthcare, coupled with the growing global shortage and mal-distribution of skilled healthcare professionals, make these choices even more difficult. Not only must decisions be made about what healthcare to provide, and where to provide it, leaders must also determine who has the most appropriate clinical skills to provide the right level of healthcare in different settings.

Healthcare delivery and the development of management systems to support such care is a fundamental Callaway Group expertise. Our healthcare team is very familiar with the challenges leaders of healthcare organizations grapple with every day. Each of us has decades of experience working in healthcare settings in developing as well as developed countries. At different times in our careers, we have been leaders and senior team members in some of the industry’s most innovative organizations in both the public and private health sector. We have rounded out our experience inside healthcare organizations with roles as outside consultant and advisors, not only in our home country but also in countries in different parts of globe. Many of us teach in formal academic and informal settings.

Collectively, we have gained insight into key attributes of high quality, cost-effective healthcare providers and systems. These include:

We recognize that every client situation is based on unique questions and contexts. Nonetheless, to help those seeking our assistance, we provide categories for the types of services we provide.

Strategic and Operational Audits. Usually, leaders know when something is ‘not quite right’ in their organizations or in the environments in which they operate. Usually, they also have a sense about what may be causing the problems and what might be possible solutions. When clients want an objective outside ‘second opinion’, they call us. With our collective expertise in delivery system strategy and overall system functioning, we are able to provide a quick assessment of the situation that helps a leader know where to focus efforts first.

Formal Healthcare Delivery System Design. Several recently released research studies validate our premise that cost-effective, quality healthcare is best delivered through organized delivery systems that often include multi-specialty medical groups. To a select group of clients, we offer our skills as system designers and system planners, especially in environments where delivery system development is in early stages of formation.

Strategic Partnerships and Alliances. We know that strategic partnerships and alliances are an essential ingredient to healthcare delivery that optimized efficient use of resources. We use our expertise in joint planning engagements involving different providers of healthcare to the same population. We apply our tools of effective implementation and change management to ensure these relationships succeed, long-term.

Internal Systems Development. A healthcare delivery system is much more than a collection of disparate parts. Appropriate management systems and processes that support coordination and alignment are essential underpinnings. We work with our clients to build practical, yet robust infrastructures.

Implementation Assistance. Creating a healthcare delivery system, or integrating one from various providers that already exists is no small task. From the beginning of every planning assignment, we incorporate what we know about implementation into the process. If the assignment involves massive change, we create entire change teams to support effective implementation. (Click here if you want to contact us about consulting services.)